When you are good at the evaluative criteria,you are capable to understand the process.
When you are excellent you can understand in a high way you can identify better, make some changes and see in another perspective what was said before. This will make difference in the way of which one will have in the process and how it will continue.
Janet is only hearing the message while Lilah is attending the message. Despite having similar meanings, hearing and attending to the message is very different. When we hear something, we are not using the higher cognitive processes that allow us to analyze what we hear. When we listen to the message, we are deciphering the meaning of what we hear and giving it sense.
I hope this answer can help you.
Answer:
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