It is considered to be important and in a way of calming down the customer as having to listen and understand them is a way of letting them know that you care about them and their current situation. This will enable them to vent on their problems and to prevent them from having to burst out in an outrage if you-- as an employee, fail to recognize your customer's needs.
He was one of the people killed in the Boston Massacre
B. one chief justice and eight associate justices
have a nice day
Competition to be the best nation
George W. Bush attempted to address the problem of younger workers fearing that they would not have sufficient income after they retired.