Answer:
There are certain key points that a service provider should always keep in mind while communicating with their customers. Those points are explained in the below mentioned explanation part of the answer.
Explanation:
- Create the best first impression with their customers by greeting them with great lines.
- Always stay polite and kind throughout the conversation.
- Listen patiently and address each of their doubts in an easy and understandable way possible.
- Do not waste time in any sort of random gossip as that might irritate the customers.
- Most importantly always stay positive throughout the conversation as this might create a great impact.
<u>Solution and Explanation:</u>
<u>Setting a Goal = B
</u>
Basis the past data and knowledge, 90 seconds is set as target for maximum time to hold
.
<u>Developing a Action Plan = A
</u>
The contingent call center workers are hired for anytime service and support to ensure hold time is less than 90 seconds
.
<u>Reviewing progress = C
</u>
In mid of the project, review is done to check how many times hold time exceeded 90 seconds
.
<u>Appraising performance = D
</u>
It is done at the end post project completion with data and results
.
Answer:
c) $210
Explanation:
Revenue is recognized in the year in which it is intended to finance an activity.
The Cash collected During 2014 relating to licences will be used to finance the salaries for the inspectors during 2014 and cash collected during 2014 = $210 (30+180)
A company that exists on different locations around the world I think.
Answer:
Prime cost = $94,000
<em>Conversion cost</em> = $135,400.
Explanation:
<em>Prime cost is the addition of direct material cost , direct labor cost and direct expenses.</em>
<em>Conversion cost is the cost of converting raw materials into finished product. It s the sum of direct labour cost and production overheads.</em>
For Bento Engineering,
<em>Prime cost = direct labour cost (since no figure is given for direct material and direct expenses.)</em>
Prime cost = $94,000
Conversion cost = Direct labour cost + overheads
<em>Conversion cost</em> = $94,000 + 126,000
= $135,400.
Prime cost = $94,000
<em>Conversion cost</em> = $135,400.