Answer: Average handle time
First contact resolution
Explanation:
Since the center manager needs to measure the productivity of the agent and the customer satisfaction, the report that should be recommended by a consultant would be the average handle time and the first contact resolution.
The average handle time shows the time taken for a transaction to be completed. This can be used to determine the productivity of agents. Also, first contact resolution can be used to determine customer satisfaction as it shows the number if queries that were successfully resolved.
Answer:
a) True
Explanation:
The Planning Phase is the fundamental two-step process of understanding why an information system should be developed and creating a plan for how the project team will develop it. ... They decide whether it is advisable to proceed with the system development project.
Answer:
total interest = $1125
Explanation:
given data
principal = $27,000
rate = 5 %
time = 10 months
to find out
total interest
solution
we get here total interest that is express as
total interest = principal × rate × time ....................1
put here value and we get
total interest = $27,000 × 5 % × 
total interest = $1125
Answer:
The Boston-Amsterdam round-trip travelers are more likely to be on business, whereas the multi-city travelers going to Greece are likely to be on vacation, and therefore more price-sensitive.
Explanation:
The customers with more price- sensitivity are charge less than the customers with less price-sensitivity. multi-city travelers are more likely to be on a tour of cities and the Boston-Amsterdam travelers are likely to be on business.
C.) how to research in design your own business
