Answer:
B) adverse impact
Explanation:
Adverse impact refers to those practices that seems to be neutral for all the people but have a discriminatory effect on a certain group. It takes place in activities like hiring, promotion, training etc. of employees.
By asking questions and demonstration. In this way, you would be able to understand the instructions fully. With the help of demonstration, it will help you understand on what to do while by asking questions, it allows you to understand the whole procedure and its importance.
C. Opening a bank.
Because your opening up an bank account, therefore you not using any kind of money, or credit. UNTIL you put something inside the account.