Hello! According to this scenario Leslie needs to act according to policy. In the most polite way that she can she should show the customer the information and state the consequences. If this fails to work she should bring in her manager/supervisor to the situation.
Hope this helps! If you have any other questions or would like further explanation just let me know! :)
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An indirect quote is when you quote a source that is cited and/or quoted in another source. MLA calls these 'indirect sources. ' As a general rule, you should try to avoid using indirect sources.
