Question

Harriet works at Good Steaks,a local bar and restaurant.Her manager is always barking orders at her,saying she needs to move faster,be nicer to the customers,do her share,etc.Harriet starts to come in to work late,and tries to schedule shifts when the manager isn't in.She doesn't even smile at the customers much.Harriet is reacting to___________.
A) dysfunctional conflict.
B) incivility.
C) devil's advocacy.
D) imbalance.
E) stress.

Answer 1

Answer:

The correct answer is B) incivility.

Explanation:

Incivility corresponds to inappropriate behavior on the part of a person that directly affects the mood of a group of people or someone in particular. This behavior is usually rude, rude, which often manifests itself invisibly before any scolding. What is evident in the example, is that the manager offers an inappropriate treatment to Harriet that affects her state of mind, so she avoids finding him in the development of her functions as a waitress.