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kondaur [170]
3 years ago
7

At specific mileage intervals, Capitol sends certificates to owners of their automobiles offering discounts on repair services t

hrough the dealerships. Each repair visit is overseen by a trained service representative and the completed repairs are followed up to ensure customer satisfaction. The attention given by the dealership is called _____.
Business
1 answer:
sesenic [268]3 years ago
5 0

Answer: shaping

Explanation: The attention such as offering discounts on repairs given by the dealership to its customers to ensure satisfaction is known as shaping which focuses on the use of positive incentives in ways that alters the structure of an industry thereby transforming competitive and market dynamics, industry economics etc., to favor the position of the shaper (in this case Capitol). That way, the industry's customer base is assured.

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Starbucks – a matter of ethics!
Sergeeva-Olga [200]

Yes , Johnson was known to have openly acknowledge that his decision was based in ethics and morality as he talked about Starbucks policy that is made to help keep the third place environment in line with their mission.

<h3> Did his apology and actions promote awareness of an ethical issue? </h3>

Yes, Johnson’s apology is one that calls for awareness regarding the issue as he did apologized to the two men who were involved in the case and also carried on some changes to prevent such scenarios from ever occurring again.

<h3> Did it create a positive or negative difference in the communities Starbucks serves? </h3>

The new policy did make a positive atmosphere in the community as it created a free society where people can study,  work and also socialize while option to buying coffee or food.

<h3>Did it make a positive or negative difference for Starbucks employees and customers?</h3>

Yes, it also created a positive difference for Starbucks customers and employees as it portrays a friendly, safe, and welcoming environment set up already for consumers and a place where people can take a nap without any having any set backs. Employees were also given "unconscious bias training" that will be beneficial for the company.

<h3>Did his apology and actions promote awareness of an ethical issue? </h3>

In the issue with Starbucks, Johnson made an apology and the actions is one that boast awareness in regards to ethical issue. In the apology made by him, one can say yes, it formed a positive or negative difference in the communities where Starbucks is.

<h3>Does Johnson explicitly accept responsibility for the incident</h3>

Yes, Johnson explicitly took responsibility for the incident and he also apologizing and told the newsmen that the video was "hard to watch" since the treatment of the black men was unfair and should not have occurred in that way.

<h3> Does he identify ways to collaborate with others when necessary?</h3>

He did identify ways to work collaborate with others when necessary as he meant with the two men involved in the case and also organize a training for his employees.

<h3>Does he show he understands what his role is in fixing this problem?</h3>

Yes he does this is because he made every effort to deflate the issue and also prevent it from every occurring again.

<h3>Did Johnson’s apology and follow-up actions uphold Starbucks’ mission and core values? </h3>

Johnson’s apology and follow-up actions is one that uphold Starbucks’ mission and core values as he did investigate what happened and implement the right thing to do in such situation.  

<h3>Did Johnson clarify his values and the company’s values in his apology and with his subsequent actions?</h3>

In course of issuing his apology, Johnson did clarify his values and the values of the company as he made effort for the training of the staff again and going to Philadelphia to speak to the two men who were involved in a dialogue.

<h3>Did he identify gaps between stated and actual values?</h3>

Yes he did he identify gaps between stated and actual values as he talks about what the company stands for and others.

He finds the gaps between stated and actual values and his apology did help Starbucks employees figure out if their personal values align with the company’s as they were said yo be given training again.

<h3>If you were the CEO of Starbucks, what would you do after such an incident?</h3>

If I am the CEO,  I will makes sure to take the right steps immediately as Johnson delayed a little bit and as such people protested. I will keep the people up to date with information regarding how the issue is been handled.

Learn more about Ethical Conduct from

brainly.com/question/13383200

#SPJ1

7 0
2 years ago
For which of the following businesses would the job order cost system be appropriate? a.oil refinery b.canned soup processor c.l
attashe74 [19]

Answer:

The correct answer is letter "C": lumber mill.

Explanation:

Job orders are forms that are given to workers that typically represent a third party to a company so they can perform a specific work. Besides, the job order includes the time expected for the worker to finish the job, the estimated wage charged, the materials needed to perform the job, and the number of employees necessary.

<em>Lumber mills</em> typically work with job orders to provide with cut pieces of wood to furniture enterprises.

4 0
3 years ago
For each of the situations​ listed, identify the primary standard from the IMA Statement of Ethical Professional Practice that i
DaniilM [7]

Answer:

1. To reduce the company's tax bill, Jack uses total cost to value inventory instead of using product cost as required by law.

  • Competence: accounting records must follows applicable laws, regulations and standards, you must IRA and GAAP rules when preparing financial statements and tax reports.

2. Since Emilie works in the accounting department, she is aware that profits are going to fall short of analysts' projections. She tells her aunt to sell stock in the company before the earnings release date.

  • Confidentiality: accounting records must b confidential unless you are authorized to disclose them, and you are not authorized to disclose the information to your aunt.

3. Veronica pays a Mexican official a bribe of $50,000 to allow the company to locate a factory in that jurisdiction so that the company can take advantage of the cheaper labor costs. Without the bribe, the factory cannot be located in that location.

  • Integrity: you must abstain from performing illegal activities, and bribery is illegal.

4. There is a failure in the company's backup system after a system crash. Month-end reports will be delayed. Kayla, the manager of the division experiencing the system failure, does not report this upcoming delay to anyone since she does not want to be the bearer of bad news.

  • Credibility: you must report all relevant and important information regardless of whether that information will make you bad or not.
4 0
3 years ago
Two major virtues of the market system are that it:
podryga [215]

The correct answer is allocates resources efficiently and allows economic freedom.

The market system of economics is one where economic decisions and the pricing of goods and services are guided solely by supply and demand and there is limited to no government interaction in the economy. Because of this, two major virtues of the market system are that it allocates resources efficiently and allows economic freedom.

4 0
3 years ago
If a firm goes out of business because of negative economic​ profits, its books
Rainbow [258]

Answer:

The answer is B.

Explanation:

8 0
3 years ago
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