Question

Diane is the office manager at Pamentas, a luxury watch manufacturer. She organizes the office operations and procedures, assigns and monitors functions of the entry-level employees and the housekeeping staff, controls correspondence in the office, and overlooks front-office operations at the company. In this scenario, Diane is most likely a _________ at Pamentas
A) middle manager
B) team leader
C) first-line manager
D) top manager

Answer 1

Answer:

C) first-line manager

Explanation:

First-line managers are managers that are charged with the responsibility of operating and see to the day-to-day running of their departments.

Their functions include managing work flow, resolving employee problems, assigning tasks to entry level employees, monitoring work quality of entry employee, and informing the middle managers and executive managers of results achieved and problems being encountered at lower level of the company.

Therefore, Diane is most likely a first-line manager at Pamentas based on scenario presented in the question.

Answer 2

Answer:

C) first-line manager

Explanation:

A first line manager supervises non managerial workers or operators, e.g. foreman or shift boss. They are in charge of the operations of their departments or business units. In other words, they manage the people who perform the work of producing the organization's goods or services. Depending on the size of the organization, they respond to middle or executive management.

In this case, Diane is in charge of one of Pamentas's retail stores, and she must organize the store, supervise sales operations and control day to day activities.