Question

What is the business importance of managing the quality of business processes? Describe two methods of quality management.

Answer 1

Answer:

2 methods are LEAN and Kaizen

Explanation:

The value of quality management is to help businesses enhance the dependability, longevity and quality of their goods. Such variables distinguish a company from its rivals. Quality products equal more satisfied customers and more income.

Lean is a very diverse management technique. Lean most often uses the term theory to be embraced by the company (business). Lean is based on a number of fundamental principles. It is essentially the organization's attempt to improve constantly in all aspects and prevent unnecessary waste.

Kaizen is an development process centered on Japanese cultural heritage. The focus of the enhancement is to progressively optimize methods and working practices, improving quality and reduce scrap, save resources and time to reduce costs, increase workplace safety and reduce working-place hazards.

Answer 2

Answer:

a) Business processes is a set of activities and tasks that once completed, will accomplish an organizational goal.

Therefore, the importance of managing the quality of business processes is that  it can help you improve your overall operations, It can minimize your expenditures, give you better control of the execution of tasks, pinpoint operational deficiencies, and give you insights to make better business decisions.

b) Two Methods Of Quality Management

1. DMAIC - Improvement Cycle is a universally applicable method of gradual improvement.  It is used for any improvement - for example, quality of products, services, processes, applications, data. Each stage in the cycle helps achieve a real improvement. Improvement cycle phases are:

D (Define) - objectives are defined, it is described subject and improvement objectives (product, service, process, data, etc.)

M (Measure) - measurement of initial conditions in term of the principle “what I don’t measure, that I don’t control”

A (Analyze) - analysis of the facts, causes of deficiencies

I (Improve) - key phase of the whole cycle, in which the improvement is based on analyzed and measured facts

C (Control) - improved deficiency should be introduced - to manage and maintain the improvements in life .

2) CAF Model (Common Assessment Framework) is a quality management tool, which was created for the conditions of public sector organizations.The basis of the CAF is self-assessment  which helps the organization to identify both its strengths and also get an overview of activities leading to the continuous improvement of the organization’s performance.

Explanation: