Answer: Modeling
Explanation: Alex is modeling the behavior of others on the dining table to know the right flatware to use because he isn't sure of the correct one to use.
Modeling someone's behavior means to observe their behavior and trying to imitate them.
This process is known as operations management. Operations management serves to foster the highest possible level of efficiency within an organization. It is an important practice of business management. The way operations management is carried out in any organization is varied and it depends on the types of goods and services that are offered.