The Real problem is that Brad likes to Micromanage and use his authority to flex on his subordinates without any real reason.
Brad would criticize employees in front of folks to set an example.
Tell Senior Employees how to do their job without any reason as for why this might help but instead told them because "I said so"
Don't micromanage and trust your employees to work efficiently without being watched. If corrections or adjustments need to be made have solid conversations with facts, tips, and tricks to keep your employees engaged as well as motivated. Synergize.
If these new tactics are being used productivity may increase. If productivity is increased and customer satisfaction is up then working an incentive program as bonuses may reward your staff for a job well done. As an additive to the solution always complimenting your workforce on the hard work they've been doing keeps morale up and their personal spirits high.
I would recommend all that I've stated before because I've may it very clear that if these steps are taken productivity, morale, and trust will work you for you and people with because they can see that a leader takes charge and inspires those that hear them and as they a leader leads by example and not fear and scrutiny.
