Answer:
policy
Explanation:
policy can be defined simply as a plan or as a course of action, as of a government, political party, or business, intended to influence and determine decisions, actions, and other matters.
It is put in place to regulate transactions between parties involved.
In most occassions, policies help individuals keep their terms of agreement.
A policy is different from a law in the sense that a law restricts everywhere, a policy restricts only certain places.
Susan mandated that "all customer phone calls and e-mails must be returned within 24 hours, is a policy put in place to enhance customer satisfaction and fulfilment.
Answer:
history
Explanation:
A narrative account of the experiences of the men who flew on B-17 bombers during World War II researched in field of history.
Answer: non-value added work: this are Job activities that do not add value to products and services but are necessary for the job. e.g An outdated method of doing a job.
Value added work: this are job activities, product or services a customer is willing to pay for. E.g a job done right at the first instance.
Explanation: 1. Non-value added work.
(f) officers waiting for a passenger to arrive.
(c) officers moving bins back to the beginning of the X-ray machines.
(e) officers putting bags in the X-ray machine for a second time in case they previously contained fluids.
Officer having to move bins back to the beginning of the the x-ray machine is obsolete and outdated because escalators can now do that, but it is necessary they do it. Having to put the bags back in the x-ray doesn't add value but is necessary for the job. Which is same as officers waiting for passengers arrival
2. Value added work.
(a) officers checking IDs.
(b) officers telling passengers to take off their shoes.
(d) officers looking at the screen of the X-ray machine.
What makes this jobs similar is that the activities are performed once, which adds value to work.
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