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vivado [14]
3 years ago
9

Singapore Airlines is recognized as an industry leader for exemplary customer service, and has continued to add new ways to serv

e customers better than competitors. In doing so, it has focused on sustaining its competitive advantage through ________ excellence.A. locational
B. operational
C. product
D. customer
E. strategic
Business
1 answer:
Korvikt [17]3 years ago
5 0

Answer: The answer is D. Customer excellence.

Explanation: Customer excellence basically means that in a particular industry, a company out performs its competitors as regards customer satisfaction.

It means that a company is the best at making customers happy when it comes to providing them with a particular product or service.

From the question above, we can see a perfect example of a company that is interested in making each and every experience of its customers an absolutely positive one, thereby making its customers happy and more inclined to continue to do business with them.

Customer excellence in summary therefore, means exceeding customers' expectations.

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Pioneer Systems Inc. has a high degree of formalization. Employees in Pioneer Systems are more likely to: Multiple Choice
g100num [7]

Answer:

The correct answer is letter "D": face morale and motivation problems.

Explanation:

A high degree of formalization will result in reduced creativity as workers are told to behave in a specific way. In such organizations, strategic decision-making often happens only when there is a problem. A highly formalized structure is usually related to reduced motivation and morale issues among employees.

8 0
3 years ago
According to a survey of American households: The probability that a household owns 2 cars, if annual income is over $25,000, is
vladimir1956 [14]

Answer: 0.48

Explanation:

P(A/B) = P(AnB)/P(B) where:

P(A/B) = The probability of event A occurring given that B has occurred.

P(AnB) = The probability of both events A and B occurring.

P(B) = the probability that event B occurs.

So let

P(A) = Probability that the residents of a household own 2 cars.

P(B) = Probability that the annual household income is greater than $25,000.

The question tells us that

P(A/B) = 0.8

Note that: P(A) = 0.7, P(B) = 0.6.

Since we want to work out P(AnB), because it gives the probability that residents have an annual household income over $25,000 and own 2 cars.

We would Rearrange our initial equation to make P(AnB) the subject formula becoming;

P(A/B) = P(AnB)/P(B)

P(B)*P(A/B) = P(AnB)

So, inserting our probabilities into this equation gives:

0.6*0.8 = 0.48

8 0
2 years ago
The demand for a product is unit elastic. At a price of $20, 10 units of a product are sold. If the price is increased to $40, t
Gekata [30.6K]

It should be noted that when demand for a product is unit elastic and one would expect sales to equal: 5 units.

<h3>What is elastic demand?</h3>

An elastic demand can be regarded as the demand whereby change in quantity demanded due to a change in price is large.

An inelastic demand entails change in quantity demanded due to a change in price is small.

Learn more about elastic demand at;

brainly.com/question/24384825

5 0
2 years ago
Compare a property rights system in which people are allowed to keep one-third of the monetary rewards of their labor with a sys
Veseljchak [2.6K]

Answer:

latter, latter

Explanation:

Property rights system determine how economic resources are used and owned by individuals, associations, collectives, or governments.

It also includes intellectual property such as inventions or ideas.

Such rights reduce destructive competition for control of economic resources. and replace this competition by peaceful means.

In a system where people are allowed to keep one-third of the monetary rewards of their labor with a system in which they keep two-thirds, we should expect more entrepreneurship under the <u>latter</u> system and faster real economic growth under the <u>latter</u> system.

8 0
2 years ago
Some of your senior employees have started changing important information in a new call script. Newer employees have noticed, an
gregori [183]
The answer is b,c and e
5 0
2 years ago
Read 2 more answers
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