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vivado [14]
3 years ago
9

Singapore Airlines is recognized as an industry leader for exemplary customer service, and has continued to add new ways to serv

e customers better than competitors. In doing so, it has focused on sustaining its competitive advantage through ________ excellence.A. locational
B. operational
C. product
D. customer
E. strategic
Business
1 answer:
Korvikt [17]3 years ago
5 0

Answer: The answer is D. Customer excellence.

Explanation: Customer excellence basically means that in a particular industry, a company out performs its competitors as regards customer satisfaction.

It means that a company is the best at making customers happy when it comes to providing them with a particular product or service.

From the question above, we can see a perfect example of a company that is interested in making each and every experience of its customers an absolutely positive one, thereby making its customers happy and more inclined to continue to do business with them.

Customer excellence in summary therefore, means exceeding customers' expectations.

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g explain which types of organizations (if any) will traditional HRM fit most and which types of organizations (if any) will str
valentinak56 [21]

Answer:

HR Function refers to areas such as recruitment, selection, recruitment and retention, performance evaluation, promotional preparing, and reimbursement managerial staff.

Explanation:

  • Throughout traditional HRM every one of these operations has been associated with capacity building and therefore are constrained even within the HR manager. Those other operations are not focused on an organization’s strategy.
  • Traditional HRM is therefore not focused on effective organizational culture, while strategy Implementation focuses on its philosophy.
4 0
2 years ago
Trey Tires is going to merge with Big Spokes, and the merger will result in layoffs. As a result, the workers are not happy. The
zaharov [31]

Answer:

The correct answer is: soldiering.

Explanation:

American economist Frederick Winslow Taylor (1856-1915) in his book "<em>The principles of Scientific Management</em>" (1911) described the term soldiering to refer as the act by which individuals decrease the efficiency of their duties at work in purpose because of different adverse situations arose such as few wages incentives or the belief that by increasing productivity the less productive workers could be affected through lay-offs.

8 0
3 years ago
Borderline Cafeterias has discovered that most of its wait staff are white, while most of its kitchen staff are hispanic. When i
Elenna [48]

Answer:

disparate impact

Explanation:

Disparate impact refers to practices followed in employment, housing, and other areas that affect one group of people more than the another group, although rules applied by employers are neutral.

Disparate impact explains employment discrimination on the basis of the effect of an employment policy or practice.

In the given questions, the CEO's argument is an example of <u>disparate impact .</u>

6 0
3 years ago
Curzon International is a hospitality chain that has a wide range of hotels and motels. The company provides luxurious and outst
Mariana [72]

Answer: Altruism

             

Explanation: It refers to the behavior when an individual considers the benefit of other more important than the self benefit.

In the given case, the hotel chain has the sole purpose of providing best services to its customers. They are not ready to forego their dedication towards service even if it results in loss of their market share.

It is not a case of excellence as they are not charging extra for the same service to increase their profits.

Hence from the above we can conclude that the correct option is D.

7 0
2 years ago
A department is looking for an entry-level cashier. One of the job applicants is a cashier with 30 years of experience as a cash
emmainna [20.7K]

The reason why the manager wants the person with 6 months of experience is the fact that a person with 30 years of experience is overqualified for an entry level position.

<h3>What is an entry level position?</h3>

An entry level position is a job that is designated for the people that have just left school.

The kind of people that are fitted for such positions are those that have just graduated from the university.

The person with 30 years of experience does not fit into this category.

Read more on entry level here:

brainly.com/question/14689930

6 0
2 years ago
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