Well, there isn't a lot of information here to work with. If I were Ben, I would go to the manager of the place, if not, then the owner, aka CEO.
Answer:A.availibility heuistic
Explanation:When someone is trying to make a decision or understand something , they will sometimes use a shortcut to make conclusion in availability heuristic someone uses a number of related events or situations that quickly comes to mind in order to make a conclusion about a particular situation. This information that quickly comes to mind makes a person conclude that these situations are likely and more frequent than other situations hence they overestimate their probability and likelihood.
The answers are "decrease" and "increase". Punishments is the cause of the “decreasing” frequency of
the behavior they follow, while negative reinforcers, while negative
reinforcers “increases” the frequency of the behavior that is being followed.
Negative reinforcement is a response or behavior that is being reinforced by discontinuing,
eliminating, or evading an undesirable result or aversive inducement.
