Answer:
b. follow up with a written message that documents the phone call and promotes goodwill.
Explanation:
CRM is an acronym for customer relationship management and it typically involves the process of combining strategies, techniques, practices and technology so as to effectively and efficiently manage their customer data in order to improve and enhance customer satisfaction. Therefore, this employees are saddled with the responsibility of ensuring the customer are satisfied and happy with their service at all times.
When calling a customer by phone to address a problem or disappointment, you should describe the problem and apologize, offer an explanation and resolution, and follow up with a written message that documents the phone call and promotes goodwill. This would go a long way to pacify and encourage the customer not to ditch the brand, as well as mitigating or erasing the perceived bad image of the company.
According to the quote by Alice Rivlin, if you have a rudimentary working knowledge of economic concepts, you will be, Division of labor is a characteristic.
Division of labour, is the separation of a work manner into some of the duties, with each mission accomplished with the aid of a separate character or institution of humans. Its miles are most often carried out to systems of mass production and is one of the fundamental organizing standards of the assembly line.
A totally basic instance of a division of labor can be seen in food gathering. In early societies, guys would be the hunters, and girls and kids might put together the food and acquire berries. The concept changed in that it became a very simple department of labor to enable the quality use of different skill units.
The division of exertions will increase production and makes it greener by means of dividing the separate duties of creating an item among different people and thereby simplifying the job anybody should perform.
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Answer:
The answer is a business entrepreneur or just an entrepreneur
Explanation:
Watching shark tank helps you understand what is an entrepreneur
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Answer:
3.72 years
Explanation:
The cash payback period of this investment is the initial investment of $142,104 divided by net increase in cash in cash flow per period.
Cash Payback Period = Initial Investment
/Net increase Cash Flow per Period
Net increase in cash flow per period=$80,000-$41,800=$38,200
Cash payback period=$142,104/$38,200=3.72 years
It would take 3 years 9 months(0.72*12 months) for the project to pay back its initial investment of $142,104
Answer: a. Willingness to delegate and empower
To delegate means to entrust your employees with really important tasks whose results really matter to the company.
Empowerment refers to the fact that you allow your employees to decide how to go about the task in order to achieve the results.
When we look at both these terms together, we understand that delegation also means that the responsibility of the task lies with the person who delegates. This person takes a hands-off approach to the task. They will give the authority to the employees, but are equally concerned about the results. So, they work alongside the employees, keep an eye on things and help the employees to arrive at the desired results.