Abigail Adams and Barbara Bush
Public service requires customer service skills because you are dealing with the public. Many who need services DO NOT know the processes. They get frustrated especially when they are told one thing then another person says something else. Basically the public is held hostage by public service. No one else provides it. Some skills include, active listening, empathy, honesty, "really trying to help."
Answer:
rights and behaviour of people from minority groups and which celebrates their diversity. There is some important legislation in this field, including the Equality Act 2010 and the Protection from Harassment Act 1997
Explanation:
If my answer is incorrect, pls correct me!
If you like my answer and explanation, mark me as brainliest!