The first step in the complaint handling process is to ask the customer what he or she would like you to do.

________________analysis involves determining the appropriateness of training, given the company's business strategy, its resour

Andreyy89

Answer:

Organizational

Explanation:

Organisational analysis involves determining the appropriateness of training, given the company's business strategy, its resources available for training, and support by managers and peers. It is the process of evaluating systematically an organisation needs and capabilities which can give it a competitive advantage in the market. It could also be called internal analysis or company analysis.

5 0

4 years ago

The face value of a note refers to the amount borrowed plus interest received at maturity from the maker. that can be received i

inysia [295]

The correct answer would be the first selection: face value, or par value, simply refers to the amount of the note that will be received at the maturity date plus the interest owed. The face value of the note is not realized, however, until the full maturity period has elapsed: a penalty applies if the note is redeemed at an earlier date.

7 0

4 years ago

In the context of the service encounter triad, the trade-off between the service organization and contact personnel is one of: a

LUCKY_DIMON [66]

Answer:

B) efficiency versus autonomy

Explanation:

The three parties that make up the service encounter triad are: the organization that provides the service, contact personnel (which are part of the organization) and the customers. For example, in a service encounter that tales place in a movie theater; a contact person (e.g. sales clerk) provides a service (e.g. movie ticket) to a customer.

A lot of physical vendors or clerks are being replaced by automated customer service machines that are cheaper for the company but have limited autonomy. For example, in movie theaters you can get your tickets from a machine, so unless you also buy a soda or candy, you don't need to interact with the sales clerk.

5 0

3 years ago

Vendors submit invoices prior to receiving purchase orders from companies. True False

jeyben [28]

Answer:

False

Explanation:

Only after the purchase was approved

4 0

3 years ago

Pepper Enterprises owns 95 percent of Salt Corporation. On January 1, 20X1, Salt issued $220,000 of five-year bonds at 115. Annu

Viktor [21]

Solution :

a).

Par value of the bonds outstanding 220,000

Annual interest rate x 10%

Interest payment 220,000

Amortization of the bonds premium 6600 $\left( \frac{220,000 \times 15\%}{5}\right)$

Interest charged for full year 15400

Less:interest on the bond purchased 2567

by Online Enterprise (15400 x 1/2) x

(4 months / 12 months)

Interest expense included in the consolidated 12833

income statement

b).

Sale price of bonds, 1 Jan 20x1 138,000

(120,000 x 115%)

Amortization of premium 9600 $\left(\frac{\$120,000 \times 15\%}{5 \ yrs} \times 2\frac{2}{3}\right)$

Book value at time of purchase 128,400

Purchase price 120,000

Gain on bond retirement 8400

c).

Events Accounts Debit Credit

1 Bonds payable 120,000

Bonds premium 6600

interest income 4367

investment in Salt bonds 120,000

Interest expense 2567

Gain on bond retirement 8400

2 interest payable 8100

(4950+11900+8750)

Interest receivable 8100

6 0

3 years ago