Answer:
Bond,treasury
Explanation:
A bond refers to the contract between borrower and lender stipulating that the borrower must pay periodic interests and principal on specified dates .
The interest is also known as coupon payment has fixed rate usually quoted in the bond agreement which could be paid annually or semi-annually to te lenders.
Treasury refers to the bond issued by the national government such as the U.S government and carries a lower rate of return as the risk attached too is low ,hence lower risk brings about lower return since the government is not likely to default in discharging its obligations
Answer: Average handle time
First contact resolution
Explanation:
Since the center manager needs to measure the productivity of the agent and the customer satisfaction, the report that should be recommended by a consultant would be the average handle time and the first contact resolution.
The average handle time shows the time taken for a transaction to be completed. This can be used to determine the productivity of agents. Also, first contact resolution can be used to determine customer satisfaction as it shows the number if queries that were successfully resolved.
Answer:
earnings per share = $0.67
Explanation:
the earnings per share = stock price / multiple value = $10 / 15 = $0.67
When you read that a stock is selling at a multiple of X, it means that the stock price is currently X times the current earnings per share. In this case, since the stock price is $10, to calculate the EPS you must divide 10 by the multiple value.
Answer: The following is not considered when you are calculating cost of quality:<u><em> The cost of gaining formal acceptance of project deliverable.</em></u>
Cost of Quality contains all the costs that are both internal and external to the system; whereas, the Cost of Quality include the conformance, considering any costs connected with both appraisal and interference.
Cost of Quality is calculated as :
Cost of Quality = Cost of Poor Quality + Cost of Good Quality
<span>Contracts are legally binding documents that have the ability to protect and allow all parties to be clear and precise of actions and expectations within the agreement, including payment arrangements. Contracts are important when analyzing revenue arrangements, as it ensures that all parties are aware of the agreed upon outcome and provide hard evidence should there be any future disputes.</span>
