Question

Recently, a bank was trying to decide what fee to charge for​ "expedited ​payments"long dash— payments that the bank would transmit extra speedily to enable customers to avoid late fees on cable TV​ bills, electric​ bills, and the like. To try to determine what fee customers were willing to pay for expedited​ payments, the bank conducted a survey. It was able to determine that many of the people surveyed already paid fees for services that exceeded the maximum fees that they said they were willing to pay. This illustrates that:

Answer 1

Answer and Explanation: The following case/scenario illustrates that it is important to focus on the part or the fact what a rational individual might actually do instead or rather than the fact what one says they will do.  Here in this case , it is vital to ponder upon the fact that one need to concentrate on what a rational human would actually do instead of what he/she tends to say they might do.