Answer:
A
Explanation:
Impression management: this is a process done to try to influence other people's thoughts or views of other people, events or things. It is also a process where one tries to make others have a good impression of them, it can be done knowingly or unknowingly.
Silent authority: this is when authority is being applied silently, without referring to the power or authority one has. The person who uses this is a person in power requesting something to be done by someone who is below them. The person asked does the task because of the position both they and the person asking are in.
Referent: this is the ability that a leader has to influence those below him because of their loyalty, admiration, respect and such.
Assertiveness: this is being able to stand up for yourself without causing disruptions. Assertive people do not take everything they are given as law but do not question or get their way in an aggressive manner.
Persuasion: this is a form of influence where the persuader tries to make other people see things from their perspective and even want to do things their way, using logic and reasoning.
So Joe was using impression management on the staff.
