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Answer:
use CRM to find the answer quickly.
Explanation:
The quickest way to resolve customer's query is to use CRM.
CRM is acronym for Customer Relationship Management. CRM is a software that helps to manage relationship of customers with company.
CRM software is a tool that collects and manages the Customer data, business information, product details, training, etc.
So, in the given scenario, when a customer inqures about legal process with an organization, the customer service representative can use CRM to answer the question quickly, as this software consists of business information as well.
Therefore, option C is correct.
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