The hot dog processing factory that Oscar works at recently instituted a total quality management program to better include work
ers in the planning process. This was most likely done in response to workers' complaints about a) alienation
b) career plateauing
c) age discrimination
d) a glass ceiling
Alienation refers to the state by which an individual or group of individuals is isolated from an activity or task to which they should be involved. Examples of alienation include a lack of staff involvement in basic decision making, a feeling of powerlessness by employees etc.
Occupational Safety and Health Administration (OSHA) was created to ensure healthy and safe work environments for all workers. Being that the factory did not offer adequate ventilation, the workers could be at risk for harm, and be in violation of OSHA standards.
