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Answer:
The correct answer is B. using technology to stay responsive to customer needs.
Explanation:
The use of technologies in companies is increasingly common in order to achieve an improvement in operation. This strategy allows having up-to-date information about any organizational area, as well as sales behavior in order to make investment decisions that allow the correct use of resources and the generation of profits. What is shown in the statement is that World Spice Market relies 100% on technology in order to determine the sales process, starting from the display case to the sale to the buyer.
Answer: d. By choosing the right distribution channel.
Explanation:
In order for Santos to benefit effectively from the services they offer, they need to select the right distribution channel that will ensure that their products and services get to their customers in such a way that the customers are able to utilize these services.
They need to research the various distribution channels available to them and then based on the unique circumstances of their customers, decide which one would be best to ensure maximum reach to their customer base.
Answer:
company B's cost of equity is 14.0375% - 8.975% = 5.0625% higher than company A's cost of equity
Explanation:
cost of equity = risk free rate + (beta x market premium)
risk free rate = 4.25%
market premium = market return - risk free rate = 11% - 4.25% = 6.75%
Company A's cost of equity = 4.25% + (0.7 x 6.75%) = 8.975%
Company B's cost of equity = 4.25% x (1.45 x 6.75%) = 14.0375%
this means that company B's cost of equity is 14.0375% - 8.975% = 5.0625% higher than company A's cost of equity.
Nordstrom, an upscale department store, has a well-known reputation for going the extra mile to serve its customers. This reputation for excellent customer service will most likely result in a sustainable competitive advantage.
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Explanation:</u></h3>
When a firm offers its customers with any products that has higher quality and benefits or lower price that its competitors then it refer to the competitive advantage. It is the advantage that the firm attains when compared with their competitors.
There are many different kinds of competitive advantage that can be used by a firm such as cost, product differentiation, niche strategies, etc. It is the thing that is absent in the competitors. In the given example, Nordstrom has well known reputation for the service that it gives for its customers and hence it is the likely result of sustainable competitive advantage.