Answer:
It is true that moments of truth may be direct contacts with customer representatives or service personnel, or when customers read letters, invoices, or other company correspondence.
Explanation:
There are a number of reasons why customers could be dissatisfied with the goods or services they pay for. Most times, they do not know where to channel their complaint to.
When they are opportune to have one on one contact with the customer service, they ask all their questions and get answers.
Documentation is very key in customer/client relationship
The letters, invoices an other correspondences spell out the details of the transaction in questions and is usually a reference point when customers complaint are being treated.
Answer:
d) the value of the firms retained earnings is now $860,000
Explanation:
If All American National Company earned $240,000 last year, and the board of directors decided to pay out one-half of the firm's earnings to the stockholders.
That implies that dividends of $120,000 will be paid out (50% x $240,000) while the balance $120,000 will be retained in the company
Hence, if before the board's decision, the firm's retained earnings were $740,000. Then thereafter, the figure will include the $120,000 that will be retained from profits after dividend payout.
$740,000 + $120,000 = $860,000
D. All of these can be changed in the long run
Answer:
B. transfer
Explanation:
Transfer payment is when income is received and neither goods or services are exchanged.
Transfer payment is a form of reallocation of resources.
I hope my answer helps you
The statement above is FALSE.
During later project stages, .........................., the culture of the project is LESS conducive to making changes in work progress.
When a project is drawing to a close, it becomes relatively difficult to make important changes to the project plan. At this stage, any change in plan that is effected will be much costly compare to if the change has been made in the earlier stages.
