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jekas [21]
3 years ago
13

Moments of truth may be direct contacts with customer representatives or service personnel, or when customers read letters, invo

ices, or other company correspondence.True/False
Business
1 answer:
VARVARA [1.3K]3 years ago
3 0

Answer:

It is true that moments of truth may be direct contacts with customer representatives or service personnel, or when customers read letters, invoices, or other company correspondence.

Explanation:

There are a number of reasons why customers could be dissatisfied with the goods or services they pay for. Most times, they do not know where to channel their complaint to.

When they are opportune to have one on one contact with the customer service, they ask all their questions and get answers.

Documentation is very key in customer/client relationship

The letters, invoices an other correspondences spell out the details of the transaction in questions and is usually a reference point when customers complaint are being treated.

You might be interested in
An apparel manufacturing plant has estimated the variable cost to be $3.30 per unit. Fixed costs are $1,800,000 per year. Forty
erica [24]

Answer:

$15.30

Explanation:

Given that,

Fixed costs = $1,800,000 per year

Variable cost = $3.30 per unit

40% of its business is with one preferred customer.

Total units sold in a year = 150,000

Unit cost per item:

= (Fixed cost ÷ Total units sold) + Variable cost per unit

= ($1,800,000 ÷ 150,000) + $3.30

= $12 + $3.30

= $15.30

Therefore, the unit cost per item is $15.30.

4 0
3 years ago
"Stock R has a beta of 1.5, Stock S has a beta of 0.75, the required return on an average stock is 10%, and the risk-free rate o
Kaylis [27]

Answer:

4.5%

Explanation:

Stock R (Beta) = 1.5

Stock S  (Beta) = 0.75

Expected rate of return on an average stock (Rm)= 10%

Risk free rate (Rf) = 4%

Required Return (Re) = Rf +(Rm-Rf) B

Required Return = 0.04 + (0.10-0.04) B

Required Return = 0.04 + 0.06B

Stock R = 0.04 + (0.06 * 1.50)

Stock R = 0.04 + 0.09

Stock R = 0.13

Stock R = 13%

Stock S = 0.04 + (0.06 * 0.75)

Stock S = 0.04 + 0.045

Stock S = 0.085

Stock S = 8.5%

Here, the more risky stock is R and less risky stock is S. Since, R has more beta than the Stock S.

= 13% - 8.5%

= 4.5%

7 0
2 years ago
If monopolistic competitors must expect a process of entry and exit like perfectly competitive firms,.
nikitadnepr [17]

If monopolistic competitors must expect a process of entry and exit like perfectly competitive firms, they will be unable to earn higher-than-normal profits in the long run.

<h3>What is a monopolistic competition?</h3>

A monopolistic competition is an industry characterised by many sellers of differentiated goods and services. A monopolistic competition has characteristics of both a monopoly and a perfect competition. A monopolistic competition sets the price for its goods and services. A monopolistic competition makes economic profit in the long run. An example of monopolistic competition are restaurants

A perfect competition is an industry characterized by many buyers and sellers of identical goods and services. Market prices are set by the forces of demand and supply. In the long run, firms earn zero economic profit due to no barriers to the entry and exit of firms.

Here are the options:

A. they will be unable to earn higher-than-normal profits in the short run. O B. they will wish to cooperate to make decisions about what price to charge.

OC. they will wish to cooperate to make decisions about what quantity to produce.

O D. they will be unable to earn higher-than-normal profits in the long run.

To learn more about monopolistic competition, please check: brainly.com/question/21052250

#SPJ1

6 0
1 year ago
Edwin is the HR manager at a customer care unit with approximately 1,000 employees. He wants to statistically analyze the servic
Gre4nikov [31]

Full Question:

Edwin is the HR manager at a customer care unit with approximately 1,000 employees. He wants to statistically analyze the service data to make the recruitment process more effective by identifying desirable and undesirable qualities of employees. Edwin observes a high positive correlation between the employees' ability to adapt and the turnaround time. However, he decides to avoid using this criterion when recruiting employees. Which of the following, if true, would MOST strengthen this decision to avoid the criterion

A) The statistical significance of the correlation was found to be sixty percent.

B) Another trait, honesty, had a higher correlation coefficient than employees' ability to adapt.

C) The sample size used by Edwin was significantly larger than what was required.

D) Multiple regressions were observed among the variables used for the analysis.

Answer:

The correct answer here is A)

Explanation:

The key to decision making using statistical research is <em>Statistical Significance.  </em>This means that a statistically significant observation is probably true. In this case, the statistical significance of his findings is 60%.

Cheers!

7 0
3 years ago
On July 1, 2020, Dobbs Co. pays $14,400 to Kalter Insurance Co. for a 3-year insurance contract. Both companies have fiscal year
Anarel [89]

Answer:

July 1,2020

Dr Cash $ 14,400

Cr Unearned Service Revenue $ 14,400

December 31,2020

Dr Unearned Service Revenue $ 2,400

Cr Service Revenue $ 2,400

Explanation:

Preparation of the journal entry for July 1 and the adjusting entry on December 31 for Kalter Insurance Co

Based on the information given the journal entry for July 1 will be :

July 1,2020

Dr Cash $ 14,400

Cr Unearned Service Revenue $ 14,400

(Being to record Unearned Service Revenue )

Based on the information given the Journal entry for December 31,2020 will be :

December 31,2020

Dr Unearned Service Revenue $ 2,400

Cr Service Revenue $ 2,400

[ ( $14,400 / 36 Months) * 6 ]

(Being to record Service revenue earned)

Note that 3 years will give us 36 months (12month*3) and July 1,2020 to December 31 will give us 6 months.

3 0
2 years ago
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