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jekas [21]
3 years ago
13

Moments of truth may be direct contacts with customer representatives or service personnel, or when customers read letters, invo

ices, or other company correspondence.True/False
Business
1 answer:
VARVARA [1.3K]3 years ago
3 0

Answer:

It is true that moments of truth may be direct contacts with customer representatives or service personnel, or when customers read letters, invoices, or other company correspondence.

Explanation:

There are a number of reasons why customers could be dissatisfied with the goods or services they pay for. Most times, they do not know where to channel their complaint to.

When they are opportune to have one on one contact with the customer service, they ask all their questions and get answers.

Documentation is very key in customer/client relationship

The letters, invoices an other correspondences spell out the details of the transaction in questions and is usually a reference point when customers complaint are being treated.

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_____ do much of the actual work to prepare for cases and are heavily relied upon by lawyers and law firms.
olganol [36]
The correct answer is A) Paralegals. Hope this helps.
4 0
3 years ago
Counselors of Savannah purchased equipment on January ​1, 2017​, for $43,000.
GalinKa [24]

Answer:

Book value by December 31,2018=$26,000

gain on the sale by December 31, 2018=$1,200

Explanation:

The expression for the accumulated depreciation is as follows;

depreciable cost=Acquisition cost-residual value

where;

acquisition cost=$43,000

residual value=$500

replacing;

depreciable cost=43,000-500=$42,500

depreciable cost=$42,500

The annual depreciation can be expressed as;

annual depreciation=depreciable cost/estimated life

where;

depreciable cost=$42,500

estimated life=5 years

replacing;

annual depreciation=42,500/5=8,500

annual depreciation=$8,500

Accumulated depreciation after 2 years=annual depreciation×2=(8,500×2)=$17,000

Book value=acquisition cost-accumulated depreciation

where;

acquisition cost=$43,000

accumulated depreciation=$17,000

replacing;

Book value=43,000-17,000=$26,000

net gain/loss=sale-book value

net gain/loss=27,200-26,000

gain on the sale by December 31, 2018=$1,200

3 0
3 years ago
Unified Modeling Language (UML) Class diagrams describe the logical structure of a database system. True or False True False
Mashcka [7]

Answer:

True

Explanation:

The work of software developers is quite tough and confusing that is why the system of language was created to help them in their work. The system of language is known as a unified modelling language, it uses various diagrams to help them in solving various complex problems. This language provides a standard way to visualise the concepts that is why it is a logical structure of a database system.

8 0
3 years ago
Benson Corporation manufactures car stereos. It is a division of Berna Motors, which manufactures vehicles. Benson sells car ste
Alla [95]

Answer:

Potential loss to the whole corporation = $(60,000)

Explanation:

The Benson  Division is operating at full capacity, hence it has no excess capacity .

This implies that it can not produce enough to meet both demand of  internal and external buyers.

<em>Hence, Benson Division  cannot accommodate the demands of the Berna Division at a price lower than the external price, because it will result to a loss in contribution.</em>

To maximize and optimize the group's profit in this scenario, the minimum transfer should be:

Minimum transfer price = External selling price - savings in selling cost resulting from in internal transfer

= $86-3= 83

Minimum transfer price = $83.

Effect on Group's profit

<em>Any unit transferred at a priced lower than $83 would result in a unit loss to the Benson Division equal to $83 minus the transfer  price.</em>

<em>Any unit transferred to Berna at a price lower that its current purchase cost would save the division an amount equal to the current purchase cost  minus the forced transfer price.</em>

The potential loss to the organization as a whole would be computed as the net effect of the following:

Lost contribution by Benson : The difference between the Minimum transfer price and the transfer imposed by the group company multiplied by the quantity transferred.

Savings made by the Berna Division : The difference between the forced transfer price and current purchase of Berna.

We can summarize the effect of the forced transfer price on the whole corporation as follows:

Lost contribution per unit = 83 - 35= 48 .

Savings made per unit = 80 - 35 = 45

                                                                                       $

Total lost contribution by Benson

(48 × 200,000)                                                         (960,000)            

Savings made by Berna as result of the transfer

(45 × 200,000)                                                          <u>900,000</u>

Potential loss to the group                                       <u> (60,000)</u>

Potential loss to the whole corporation = $(60,000)

5 0
3 years ago
Canfield Technical School allocates administrative costs to its respective departments based on the number of students enrolled,
Svetradugi [14.3K]

Answer:

The total amount of administrative cost to the Accounting Department is $ 14,900.

Explanation:

In order to calculate the total amount of administrative cost to the Accounting Department, first we need to calculate the Utilization Ratio of the particulars, using the following formua:

Utilization Ratio=(Total amount particular/Utilised by accounting department)

Hence, the Utilization Ratio of Administration costs =(50/280)

                                                                                    =0.178

             the Utilization Ratio of Maintenance fee =(12,000/36,000)=0.33

             the Utilization Ratio of Utilities=(12,000/36,000)=0.33

Therefore, the total amount of administrative cost to the Accounting Department=(0.178×$50,000)+(0.33×$12,000)+(0.33×$6,000)

                  =$8,900+$4,000+$2,000

                  =$14,900

6 0
3 years ago
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