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jekas [21]
3 years ago
13

Moments of truth may be direct contacts with customer representatives or service personnel, or when customers read letters, invo

ices, or other company correspondence.True/False
Business
1 answer:
VARVARA [1.3K]3 years ago
3 0

Answer:

It is true that moments of truth may be direct contacts with customer representatives or service personnel, or when customers read letters, invoices, or other company correspondence.

Explanation:

There are a number of reasons why customers could be dissatisfied with the goods or services they pay for. Most times, they do not know where to channel their complaint to.

When they are opportune to have one on one contact with the customer service, they ask all their questions and get answers.

Documentation is very key in customer/client relationship

The letters, invoices an other correspondences spell out the details of the transaction in questions and is usually a reference point when customers complaint are being treated.

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A single server model with infinite calling population, first-come, first-served queue discipline, Poisson arrival rate and expo
Elden [556K]

Answer:

3.5 customers

Explanation:

The computation of the average number of customers in the system is shown below:

= (Arrival rate) ÷ (Service rate - arrival rate)

= (210 customers) ÷ (270 customers - 210 customers)

=  (210 customers) ÷ (60 customer)

= 3.5 customers

We simply apply the average number of customers formula so that the correct value can come

All other information which is given is not relevant. Hence, ignored it

3 0
3 years ago
Which actions can you take to bring back your computer from sleep mode?
Igoryamba
Move the Mouse around and Press any key on the keyboard. Well I’m just referring to that because that’s how my computer works
4 0
2 years ago
Read 2 more answers
A company's direction, objectives, and strategy Group of answer choices are set in stone as the end of the planning process. nev
STALIN [3.7K]

Answer:

are never final, as managing strategy is an on-going, dynamic process.

Explanation:

In Business management, a strategy can be defined as a set of guiding principles, actions and decisions that an organization combines so as to achieve its business goals, attract customers and possess a competitive advantage over its rivals in the industry.

Business strategy sets the overall direction for the business because it focuses on defining how a business would achieve its goals, objectives, and mission; as well as the funds and material resources required to implement or execute the business plan. The components of a business strategy includes the following;

I. Value.

II. Vision.

III. Mission.

Hence, a company's direction, objectives, and strategy are never final because managing strategy is a continuum or an on-going, dynamic process. Thus, it's never a now and then task.

6 0
3 years ago
As she digs deeper into the data, Ophelia realizes that while discounters do have a high profit level, discounters are quite low
zlopas [31]

Answer: Return on sales is calculated based on sales volume and not profit

Explanation:

This can be explained by understanding the scenario; the price that discounters pay is lower than any other channel. Discounters have high variable cost, they only pay $52 for the Russel with 41percent return on sales. They also larger fixed costs than the other channels and the return on sales is calculated based on sales volume and not profit.

7 0
2 years ago
Your checkbook register shows these activities for the month.Old balance: $134.56Check 512 to Good Stuff for $32.19Deposit: $345
Dvinal [7]

Based on the various activities for the month that were reflected in your checkbook, your new balance would be $135.84.

<h3>What is the checkbook balance?</h3>

This can be found as:
= Opening balance + Deposits - Checks and withdrawals

Solving gives:

= 134.56 + 345.12 - 32.19 - 250 - 16.65 - 45

= $135.84

In conclusion, your new balance is $135.84.

Find out more on checkbook balances at brainly.com/question/3719189

#SPJ1

3 0
2 years ago
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