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jekas [21]
4 years ago
13

Moments of truth may be direct contacts with customer representatives or service personnel, or when customers read letters, invo

ices, or other company correspondence.True/False
Business
1 answer:
VARVARA [1.3K]4 years ago
3 0

Answer:

It is true that moments of truth may be direct contacts with customer representatives or service personnel, or when customers read letters, invoices, or other company correspondence.

Explanation:

There are a number of reasons why customers could be dissatisfied with the goods or services they pay for. Most times, they do not know where to channel their complaint to.

When they are opportune to have one on one contact with the customer service, they ask all their questions and get answers.

Documentation is very key in customer/client relationship

The letters, invoices an other correspondences spell out the details of the transaction in questions and is usually a reference point when customers complaint are being treated.

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Answer:

The correct answer is ENRON.

Explanation:

Going back to December 2, 2001, is going back to one of the biggest scandals in economic history. That day, the energy company Enron declared bankruptcy. First global energy distributor, invoiced 100,000 million dollars annually.

Jeffrey Skilling, the mind behind accounting, did his last master move badly. Before the bankruptcy they were seen coming, he resigned his position alleging family reasons and sold the shares he had in the company. Four months later came bankruptcy. Supposedly, he didn't know anything about the critical situation of the company. He did not strain.

In 2004 he was charged with about thirty charges, including operating with confidential information, by selling about 60 million dollars in Enron shares before bankruptcy, deceiving the auditor or conspiracy.

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Vanessa contributed $20,000 of cash and land with a fair market value of $100,000 and an adjusted basis of $40,000 to Cook, Inc.
IRISSAK [1]

Answer:

Vanessa's tax basis in cook inc.           $50,000

Explanation:

Given:

Cash = $20,000

Fair market value = $100,000

Adjusted basis = $40,000

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Now,

For the tax basis

             cash                                          $30,000

add;      Land ( adjusted basis )             $40,000

less ;     Mortgage                                  $20,000

============================================

Vanessa's tax basis in cook inc.           $50,000

============================================

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3 years ago
Which of the following are integral parts of the managerial process of crafting and executing strategy?
iVinArrow [24]

Answer:

The correct answer is a. Developing a strategic vision, setting objectives, and crafting a strategy .

Explanation:

Management has the responsibility of charting the strategic course, establishing a series of objectives that allow it to choose a strategy that allows achieving everything planned. Likewise, the board of directors is responsible for defining and executing such strategies.

The management process has the following stages:

1. Define strategic vision.

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3. Develop the strategy.

4. Apply and implement the strategy.

5. Evaluate performance and implement controls.

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3 years ago
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