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jekas [21]
4 years ago
13

Moments of truth may be direct contacts with customer representatives or service personnel, or when customers read letters, invo

ices, or other company correspondence.True/False
Business
1 answer:
VARVARA [1.3K]4 years ago
3 0

Answer:

It is true that moments of truth may be direct contacts with customer representatives or service personnel, or when customers read letters, invoices, or other company correspondence.

Explanation:

There are a number of reasons why customers could be dissatisfied with the goods or services they pay for. Most times, they do not know where to channel their complaint to.

When they are opportune to have one on one contact with the customer service, they ask all their questions and get answers.

Documentation is very key in customer/client relationship

The letters, invoices an other correspondences spell out the details of the transaction in questions and is usually a reference point when customers complaint are being treated.

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6 0
4 years ago
PLEASE HELP WITH THIS
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3 years ago
Fabulous Fabrics budgeted to manufacture 1300 curtains in February. Actual output for March was with total direct materials cost
GarryVolchara [31]

Answer:

$2,925 Unfavorable

Explanation:

The computation of direct labor rate variance is shown below:-

Actual rate = Direct labor cost ÷ Actual direct labor hours

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Therefore for computing the direct labor rate variance we simply applied the above formula.

8 0
3 years ago
The management of Stanforth Corporation is investigating automating a process. Old equipment, with a current salvage value of $2
madreJ [45]

Answer:

Simple rate of return = 17.7%

Explanation:

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3 0
3 years ago
Read 2 more answers
In companies which follow a centralized organizational system, who among the following is likely to be given the title "marketin
Roman55 [17]

Answer:

advertising manager

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3 years ago
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