Answer:
b.
Explanation:
Based on the scenario being described within the question it can be said that this is an example of strategies to improve customer responsiveness and innovation. Which is what the training class is providing by teaching the managers these skills they will be able to better communicate with customers is a wide range of circumstances, thus increasing customer responsiveness.
Answer:D.
maintain a concerned expression
Explanation:
One of the main traits of a successful Custer service agent is empathy. When the customer is angry and one isaintaining a happy or pleaseant face, he will interprete it as lack of concern for his plight.
The best expression is to maintain a concerned expression that shows you sympathise with his situation and you have personalised the situation.
This sympathy is expressed as doing your best to effectively solve the customer problem.
Answer:
D : Cultural relativism
Explanation:
Cultural relativism is an idea that an action should be viewed in the context of the socio-cultural environment in question. If child labor is permitted in Country X, it implies that rival companies and competitors who use child labor will experience cheaper production cost and unless the multinational company does same, it may face the need to pul out of the market.
Answer:
Preparing, reading, capturing key ideas, and reviewing.
Explanation:
Answer:
Option (d) is correct.
Explanation:
Given that,
Sales = $1,340,000
Gross margin = $460,000
Net operating income = $54,846
Net income before taxes = $41,846
Net income = $27,200
Gross margin percentage is calculated by dividing the gross margin with sales.
Gross margin percentage:
= (Gross margin ÷ Sales
) × 100
= (460,000 ÷ 13,40,000) × 100
= 34.3 % (Approx)
