The correct answer to this open question is the following.
Although you forgot to attach the options for this question we can comment on the following.
The steps that should occur before taking action in the problem-solving process are the following.
-gathering information
-considering options
-weighing disadvantages.
These steps are very important before taking any action before you have to weigh your options. This means that you need to consider alternatives, seize all of them and choose the one that can help you best solve the issue at hand.
If you forget to take these steps, you will probably miss something and the decision could not be the best. So, analyze the situation, understand the problem, generate alternatives, choose one, make the decision, and be quick to implement it. After taking action do not forget to evaluate.
Well, there were two important turning points of the war.
The first one is the Battle of Gettysburg. Basically, Robert E. Lee and the Confederate Army marched into Pennsylvania to capture a town in order to cut off Washington D.C from the rest of the Union, which could force a decisive surrender of the Union. However, Union forces met with Confederate forces, resulting in a bloody battle that ended with the most notable conflict of the battle of General Pickett's Charge, which was the final conflict that resulted in the defeat of the Confederates. This was decisive because General Lee did not attempt to strategically end the war after this battle. Which further meant that Lee would have to fight an already pro longed war when the South did not have the resources or the industrial capacity or the able bodied men to serve as soldiers as the North did.
The second turning point I would say would be the appointment of General Ulysses S. Grant of the Union forces by Lincoln, due to that he was a brilliant general and already known war hero, and for the fact that of his only acceptance of enemy surrender conditions as "unconditional", hence his nickname "Unconditional Surrender Grant".
A. Charles Darwin
Darwin suggested that a sneer retains elements of baring one's teeth so as to threaten predators.