The correct answer is letter B
Group conflicts are classified in different ways depending on types, motivations, circumstances and natures.
Conflicts arise when an interaction between two or more people (or groups, or organizations) causes one of the actors to perceive the differences in thought, feeling and action of the other as obstacles to be overcome.
The attitude of each person involved in a conflict will be decisive for the positive or negative evolution of the situation. A simple way to understand the typical reactions we usually have at these times is through the hot / cold polarities. These are extreme reactions that, if not examined, are capable of potentiating the conflict and substantially injuring the actors involved.
Self-affirmation and attentive confrontation as possibilities to face conflict in a healthy way. Self-assertion is linked to awareness of the fears that haunt us when we are in conflict. The cold ones are afraid to be considered insensitive and inhuman if they respond aggressively, while the hot ones fear to be seen as condescending, cowardly or insecure, and for that reason they arm themselves with all their strength when confronting the opponent. Deep down, both fear being seen as worse (or not being accepted) by others.
Attentive confrontation, in turn, is the art of not closing our perception in relation to the other's world, at the same time that we are able to clearly present our interests. Self-assertion, that is, the discovery and examination of our internal fears, can be considered a requirement for attentive confrontation.
