Question

Suppose that you found out that many of the sales people in your stores around the country are offering poor customer service. How might this eventually affect your market share? What action might you consider to prevent losing further business to your competitors?

Answer 1

If you found out that your workers in your stores have been offering poor customer service then that could be extremely bad for your buisness/ company. If your workers are showing lack of respect towards customers or even talking down, or disrespectful to them then the chances are they will not return to your store. In fact they may even leave you a bad review and that decreases the quality of your company. Customers own the buisness industry.; That means if customers don't go to your store, much less buy your product.... then you are going to be put out of buisness. An example you coulc think of is Toys R Us, they were a company that had overpriced toys, and ecaue people were not willing to pay the price despite how well known Toys R Us was, that caused them to go out of buisness. Now to solve this problem you might want to promote customer satisfaction. You can do this in many ways, some being you can have mandatory videos that your workers have to watch; this is done a lot in resturants so that the customer are more than likely to be satisfied and visit their establishment again. Another way you can do it is by having your Managers be more strict with workers when it comes to being polite with customers, as even take it as far to write them up if they refuse, or continue to be disrespecting towards customers. This may lead to some of your workers being fired which coulc be sad for them, but no doubt are a lot of other people willing to be nice and take their position. Overtime you will notice that your buisness may have more transactions, and visits from old and new customers. Making and having loyal customers is a key part to being sucessful with your company, and can even lead towards expansion if your comapny begins to peak and is doing better because of these new enforced rules.

I hope this helps sorry if it's too long and please give me brainliest thank you :)