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Ne4ueva [31]
3 years ago
6

A telephone customer service center wants to ensure that the majority of its customers’ calls are answered within a reasonable a

mount of wait time. Based on customer surveys, the company determined that the acceptable wait time that customers considered acceptable is between 10 and 45 seconds. A large sample of current customer calls was monitored. The average wait time was found to be 31 seconds with a standard deviation of 4.5 seconds.
What is the Capability Index for this process?

A. 1.30
B. 1.04
C. 1.56
D. 0.43
Business
1 answer:
mr_godi [17]3 years ago
7 0

Answer:

The Capability Index for this process is 1.04. The right answer is B

Explanation:

According to the given data we have the following:

μ = 31 Seconds

USL = 45

LSL = 10

Standard deviation σ= 4.5

Therefore, in order to calculate the Capability Index for this process we would have to use the following formula:

Cpk=Min<u>( USL-μ</u>  ,  <u>μ- LSL</u>)

               3×σ            3×σ

Cpk=Min<u>( 45-31</u>  ,  31<u>- 10</u>)

               3×4.5      3×4.5

Cpk = Min ( 1.04,1.56) = 1.04

The Capability Index for this process is 1.04

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sukhopar [10]

Answer:

a. The Bid/Ask spread is $0.03.

b. The statement is “False”.

c. The Bid/Ask spread at the time trade was executed is $0.02.

d. The Total Round-Trip Transaction Costs is $107.90 and the Bid/Ask spread is $0.09. It is important to have a lower commission charge. So the correct statement is “Statement C”.

Explanation:

Please check the file attached below to see the solution to given question

7 0
3 years ago
Derst Inc. sells a particular textbook for $22. Variable expenses are $13 per book. At the current volume of 51,000 books sold p
Solnce55 [7]

Answer:

None of the choice is correct;  The correct answer is $459,000

Explanation:

The company is just breaking even at current volume of 51,000 books sold per year, then its revenue = total cost

↔ unit sold * selling price = fixed cost + unit sold * variable cost

↔  51,000 * $22 = fixed cost + 51,000 * $13

↔ Fixed cost = $1,122,000 - $663,000

↔ Fixed cost = $459,000

4 0
3 years ago
The Puyer Corporation makes and sells only one product called a Deb. The company is in the process of preparing its Selling and
Readme [11.4K]

Answer:

The total budgeted fixed selling and administrative expenses for February is $170,400.  The answer is D.

The calculation is as follows:

a) Advertising -  $50,100

b) Executive Salaries -$60,100

c) Depreciation - $20,100

d) Others - $40,100

Total = $170,400.

Explanation:

To obtain the above answer, we add up all the budgeted fixed selling and administrative expenses, excluding variable elements.

Fixed costs are costs which do not vary according to the level of production or activity.

Since the other elements of cost, e.g sales commision, shipping, and part of advertising are variable, these are excluded in getting the fixed selling and administrative expenses.

4 0
4 years ago
Dante is looking forward to his friend's presentation on the top ten classic horror movies. He usually sits next to the air cond
lawyer [7]

Answer:

(d) Identifying distractions.

Explanation:

Distraction is the process of diverting the attention of an individual or group from a desired area of focus and thereby blocking or diminishing the reception of desired information. Also distractions can come form both external sources and internal sources. Dante's is external and he was able do identify it and got a solution.

5 0
4 years ago
Macroeconomic forces contribute to an industry's ability to be profitable. Which of the following examples shows how a company m
Elis [28]

Answer:

A home mortgage company creates a sales promotion with incentives for potential home buyers to take advantage of a particularly favourable interest rate.

Explanation:

Companies usually give numerous promotions to their valuable customers to increase the overall sales revenue. In the above scenario, if a home mortgage company creates a sales promotion which attracts customers to buy their product and take advantage of the favourable interest rate is an example of companies focusing on macroeconomic factors. Macroeconomic forces are important for any company to improve profits.

6 0
3 years ago
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