1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
Ne4ueva [31]
3 years ago
6

A telephone customer service center wants to ensure that the majority of its customers’ calls are answered within a reasonable a

mount of wait time. Based on customer surveys, the company determined that the acceptable wait time that customers considered acceptable is between 10 and 45 seconds. A large sample of current customer calls was monitored. The average wait time was found to be 31 seconds with a standard deviation of 4.5 seconds.
What is the Capability Index for this process?

A. 1.30
B. 1.04
C. 1.56
D. 0.43
Business
1 answer:
mr_godi [17]3 years ago
7 0

Answer:

The Capability Index for this process is 1.04. The right answer is B

Explanation:

According to the given data we have the following:

μ = 31 Seconds

USL = 45

LSL = 10

Standard deviation σ= 4.5

Therefore, in order to calculate the Capability Index for this process we would have to use the following formula:

Cpk=Min<u>( USL-μ</u>  ,  <u>μ- LSL</u>)

               3×σ            3×σ

Cpk=Min<u>( 45-31</u>  ,  31<u>- 10</u>)

               3×4.5      3×4.5

Cpk = Min ( 1.04,1.56) = 1.04

The Capability Index for this process is 1.04

You might be interested in
You own shares in a start-up internet company. If large swings in the stock market increase financial investors' concerns about
Liono4ka [1.6K]

Answer:

The correct answer is Decrease.

Explanation:

The external factors of uncertainty cause a collapse of the value of the shares in the stock market, by increasing the level of skepticism according to any adverse situation in the market that causes a drop in the negotiation of the titles. An investor generally in this scenario will try to take care of their assets by trading the shares at a lower value, which directly affects the earnings of the owner of the share.

7 0
3 years ago
Which item was invented in 1972 by minnesota vikings field-goal kicker fred cox? skateboard nerf football super soaker etch a sk
lakkis [162]
The answer is the Nerf football.
8 0
2 years ago
FedEx Corp. stock ended the previous year at $113.39 per share. It paid a $0.40 per share dividend last year. It ended last year
Maslowich

Answer:

$4,110 and 12.08%

Explanation:

The computation of the dollar return and the percent return is shown below:

Dollar Return = (Ending Value − Beginning Value) + Income  earned

where,

Ending value is

= $126.69 × 300 shares

= $38,007

Beginning value is

= $113.39 × 300 shares

= $34,017

And, the income earned is

= Dividend per share paid × number of shares owed

= $0.40 × 300 shares

= $120

So, the dollar return is

= $38,007 - $34,017 + $120

= $4,110

And, the percentage return is

= (Dollar return ÷ Beginning value) × 100

= ($4,110 ÷ $34,017) × 100

= 12.08%

3 0
3 years ago
Do the results of the experiment support the camouflage hypothesis? do the results of the experiment support the camouflage hypo
Bond [772]

I guess the last option is the best answer.

Yes; mouse models with camouflage coloration were preyed on less often than non-camouflaged mouse models.

3 0
4 years ago
Assume Kader Company has the following reported amounts: Sales revenue
jok3333 [9.3K]

Answer:

100

Explanation:

1000 expensives of the more u do in the book

8 0
3 years ago
Other questions:
  • Benson Co. purchased land and paid the full purchase price in cash. The journal entry necessary to record this event includes a:
    10·1 answer
  • Which word does not belong?<br> madre<br> tía<br> hermano<br> abuela
    5·2 answers
  • At the prepurchase stage of the consumer purchase decision process:
    14·1 answer
  • URGENT!! Describe the attractions of growth stocks and value stocks.
    5·2 answers
  • An economy has three sectors producing products:
    12·1 answer
  • The parents of two children are killed in an automobile accident. They have a living trust. Why do you think this will benefit t
    9·1 answer
  • Suppose that Ava withdraws $300 from her savings account at Second Bank. The reserve requirement facing Second Bank is 10%. Assu
    12·1 answer
  • You get a $3,000 loan at 9% interest for 120 days. The lender uses a 365-day year. How
    9·1 answer
  • The auto repair shop of Quality Motor Company uses standards to control the labor time and labor cost in the shop.The standard l
    7·1 answer
  • In the context of business ethics,. Involves clear misconduct, unline an ethical dilemma that involves a conflict
    11·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!