Answer:
b. They are not specific
Explanation:
The main problem with service quality standards such as "be nice" or "do what the customers want" is that they are not specific. An individual may think that they are being nice, while another person may take that behavior as being sarcastic or "having an attitude". The same goes for "do what the customer wants" since there are things that an employee is not allowed to do at all.
Answer:
Correct option is A 5.01%
Explanation:
Let irr be x%
At irr,present value of inflows=present value of outflows.
1,500,000=350,000/1.0x+475,000/1.0x^2+400,000/1.0x^3+475000/1.0x^4
Hence x=irr=5.01%(Approx).
Answer:
$28
Explanation:
The computation of the total value that would be created in the exchange is shown below;
The Deltra surplus is
= Purchase value - agreed price
= $60 - $36
= $24
And, the Deirdre surplus is
= Agreed price - willing to sell
= $36 - $32
= $4
Now the total value created is
= Deltra surplus + Deirdre surplus
= $24 + $4
= $28
Answer:
a. The bond’s expected capital gains yield is zero.
Explanation:
Since the bonds are issued at par so capital gains yield is zero.
Answer:
represents the TOTAL revenue at time 
.
Explanation:
is the revenue at the time at the first restaurant.
is the revenue at the time at the second restaurant.
If we want to know the TOTAL revenue at the time , we would sum these quantities:
TOTAL revenue = 
So represents the TOTAL revenue at time .
