Top-Down is used to refer to a situation in which decisions are made by a few people in authority rather than by the people who are affected by the decisions
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To punctuate a SHORT STORY title you should <u>underline</u> or <em>italicize the title. </em>
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Hope this helps :)
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Hmm i might need more information is this all there is?
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I think the most helpful way to create a more formal and professional tone is to eliminate the informal language.
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The paragraph has phrases like "<em>off the hook</em>", or homeless "<em>peeps</em>" that are not accurate for a formal request. If those words or phrases are changed for more formal ones, the whole request will sound more serious and important.
