Answer:
Washington was frustrated because he didn’t have access to his files because they were abandoned in boarded up houses.
Explanation:
Panicked clerks left the papers in boarded up houses during the plague. No one was sure of where they were and they were unwilling to risk their lives going house to house looking for them during a plague.
Answer:
D. Gain a more thorough understanding
Explanation
It's best to try and understand the passage you're reading. If you do you may get a better insight into the characters and story.
Hello! According to this scenario Leslie needs to act according to policy. In the most polite way that she can she should show the customer the information and state the consequences. If this fails to work she should bring in her manager/supervisor to the situation.
Hope this helps! If you have any other questions or would like further explanation just let me know! :)