Answer:
there are various problem solving styles such as,
- Sensation-Thinking
- Intuitive-Thinking
- Sensation-Feeling
- Intuitive-Feeling
from the given scenario, the identifiable problem the best way is to understand the clients, put yourself in their shoes and then coming up with a practical solution. so the most applicable answer is
Explanation:
The use of a protocol analyzer utility to capture network traffic on the network segments where the company is considering a network upgrade is to document and analyze network traffic requirements on each network segment.
<h3>What is a
protocol analyzer utility?</h3>
The Protocol Analyzer refers to the measurement device that is used to capture and monitor the data over communication channel. These devices captures the data on the communication channel and coverts the data bits into meaningful protocol sequence.
Therefore, when protocol analyzer utility are used capture network traffic on the network segments, it is employed to document and analyze network traffic requirements on each network segment.
Read more about protocol analyzer
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Answer:
A. They avoided asking their customer service reps in call centres to follow a detailed script.
Explanation:
Formalisation refers to the manner in which the company follows extra depth of procedures and takes extra unnecessary care of the customers, or even in the internal procedures of organisation also.
For the customers perspective, we have:
As asking their customers for service reps again and again will make the entire process formalised, and leaving it on the discretion of customers that when they want to avail the service makes it less formal and comfortable for customers.
Thus, avoiding the detailed script with some unnecessary details every time and following up again and again the function becomes less formal and comfortable.
Final Answer:
Option A
