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3 years ago

Which of the following did management at Zappos do to reduce the level of formalization in their organization?

Business

1 answer:

melamori03 [73]3 years ago

6 0

Answer:

A. They avoided asking their customer service reps in call centres to follow a detailed script.

Explanation:

Formalisation refers to the manner in which the company follows extra depth of procedures and takes extra unnecessary care of the customers, or even in the internal procedures of organisation also.

For the customers perspective, we have:

As asking their customers for service reps again and again will make the entire process formalised, and leaving it on the discretion of customers that when they want to avail the service makes it less formal and comfortable for customers.

Thus, avoiding the detailed script with some unnecessary details every time and following up again and again the function becomes less formal and comfortable.

Final Answer:

Option A

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In making decisions for commercial janitorial & maintenance services, inc., isaiah uses a cost-benefit analysis. this analys

harkovskaia [24]

<span>The cost-benefit analysis Isaiah used is part of a systematic approach, a process where business decisions are analysed. In this case, the benefits acquired from using the commercial janitorial and maintenance are summed up, and the costs associated with taking their services are subtracted from it. The outcome of this analysis will help determine Isaiah if the commercial janitorial and maintenance services, inc. is financially beneficial to the company or not.</span>

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3 years ago

On December 31, Lowland, Inc., converts its $900,000 par value bonds (carrying value also $900,000) into 90,000 shares of $6 par

Alexeev081 [22]

Answer:

Lowland, Inc., entry to record this conversion includes a

Dr Bonds Payable $900,000

Cr Common Stock $540,000

( 90,000 shares x $6 par value per share)

Cr Paid-In Capital in Excess of Par Value $360,000

($900,000 -$540,000)

Explanation:

Since Lowland, Inc. converted its $900,000 par value bonds and carrying value also $900,000) into 90,000 shares of $6 par value common stock which means we have to Debit Bonds Payable with $900,000 and Credit Common Stock with $540,000 which is

( 90,000 shares x $6 par value per share) , then Credit Paid-In Capital in Excess of Par Value for $360,000 which is ( value of bonds converted of $900,000 - par value of shares of common stock issued of $540,000).

5 0

3 years ago

Helppppp pleaseeee!!!!!!!!!

Oliga [24]

Job description is the right answer

5 0

3 years ago

If your an executive chef of a supermarket, who might report to you? Who might you report to?

Viefleur [7K]

Answer:

Executive chefs will report to the head restaurateur. Sous chefs and line cooks report to executive chefs.

8 0

3 years ago

A company discovered in 2013 that it had overstated the inventory balance for Dec 31, 2011 by $10,000. The company had (incorrec

kompoz [17]

Answer:

Corrected Net Income for 2011 = $290,000

Corrected Net Income for 2012 = $410,000

Explanation:

Data provided in the question:

The overstated the inventory balance for Dec 31, 2011 = $10,000

The reported Net Income for 2011 = $300,000

The reported Net Income for 2012 = $400,000

Now,

Since the inventory is overstated in the year 2011, it will be subtracted from the reported incorrect Net Income for 2011

Thus,

Corrected Net Income for 2011 = $300,000 - $10,000

= $290,000

And, for the year 2012 the overstated inventory will be added to the reported Net Income for 2012

thus,

Corrected Net Income for 2012 = $400,000 + $10,000

= $410,000

7 0

3 years ago