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3 years ago

Which of the following did management at Zappos do to reduce the level of formalization in their organization?

Business

1 answer:

melamori03 [73]3 years ago

6 0

Answer:

A. They avoided asking their customer service reps in call centres to follow a detailed script.

Explanation:

Formalisation refers to the manner in which the company follows extra depth of procedures and takes extra unnecessary care of the customers, or even in the internal procedures of organisation also.

For the customers perspective, we have:

As asking their customers for service reps again and again will make the entire process formalised, and leaving it on the discretion of customers that when they want to avail the service makes it less formal and comfortable for customers.

Thus, avoiding the detailed script with some unnecessary details every time and following up again and again the function becomes less formal and comfortable.

Final Answer:

Option A

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ntricate Wiring Corp., based in Ohio, creates a brand new high-tech product. The demand for the product in the United States is

zzz [600]

Answer:

Product Life Cycle

Explanation:

Product Life Cycle is the phases based process, by which a product goes through. It has 5 stages :

Introduction : New technology, less adopted, less demand & less sales. High per customer cost, loss incurred.
Growth : Product being adopted, more demand, more sales. Low cost per customer, profit rising begins.
Maturity : Product completely adopted, peak sales, high profits.
Decline : Product obsolete, sales & profit decline.

Wiring Corp based in Ohio created a new high tech product, having demand only in US not existent elsewhere : depicts 'Introduction' stage. The stage is characterised by - only few innovators selling the new product, small or no market of the new product, very less foreign demand (exports), high product development costs, loss incurred. So, the corp. decision of not locating manufacturing facility elsewhere & satisfying by less exports - also evidences presence of Introduction stage. As in the later stage only : product is sold by early adapters, other big sellers, small majority sellers.

4 0

4 years ago

Scales use

RSB [31]

Answer:

The correct answer is : "b. Proportional measurement".

Explanation:

Proportional measurement refers to a measure that focuses on measuring the distance or height of an object. It also helps in making a comparison between different objects. Therefore, a scale focuses on using proportional measurement to find out the distance between locations.

7 0

3 years ago

Kasravi Co. had net income for 2011 of $300,000. The average number of shares outstanding for the period was 200,000 shares. The

yuradex [85]

Answer:

$1.49 per share

Explanation:

The calculation of diluted earnings per share is given below:-

Diluted shares outstanding= $200,000 + 12,000 × ($36 - $30) ÷ 36

= $200,000 + 12,000 × 6 ÷ 36

= $200,000 + 2,000

= $202,000

Diluted earnings per share = Net income ÷ Diluted shares outstanding

= $300,000 ÷ $202,000

= $1.49 per share

Therefore for computing the diluted earnings per share we simply divide the net income by diluted shares outstanding.

5 0

3 years ago

The goals of monetary policy for most central banks include:

neonofarm [45]

Answer:

A. high employment

Explanation:

Monetary Policy aims to keep a stable interest rate along the time, by this way keeps stable prices in the economy and state the basis to an economic growth in the long term, with all this goals the Central Banks works to promote maximun employment.

4 0

3 years ago

Prepare journal entries to record the following transactions for a retail store. The company uses a perpetual inventory system a

anzhelika [568]

Answer:

April 2

Merchandise $6,200 (debit)

Accounts Payable : Lyon Company $6,200 (credit)

Purchase of Merchandise on credit from Lyon Company (FOB)

April 3

Accounts Payable : Lyon Company $200 (debit)

Cash $200 (credit)

Payment of Shipping Costs included in the Invoice

April 4

Accounts Payable : Lyon Company $450 (debit)

Merchandise $450 (credit)

Return of unacceptable merchandise to Lyon Company

April 17

Accounts Payable : Lyon Company $5,550 (debit)

Discount Received $111 (credit)

Cash $5,439 (credit)

Settlement of Account with supplier and recognition of discount received

April 18

Merchandise $11,700 (debit)

Accounts Payable : Frist Corp $11,700 (credit)

Purchase of Merchandise on credit from Frist Corp (FOB)

April 21

Accounts Payable : Frist Corp $500 (debit)

Merchandise $500 (credit)

Allowance received from supplier (Frist Corp)

Explanation:

There is some missing transactions for the dates closer to end of April.

However the rest of the journals and their narrations have been prepared. This will help with completing the rest of the transactions.

See journals above.

6 0

3 years ago