All categories

2 years ago

Which of the following did management at Zappos do to reduce the level of formalization in their organization?

Business

1 answer:

melamori03 [73]2 years ago

6 0

Answer:

A. They avoided asking their customer service reps in call centres to follow a detailed script.

Explanation:

Formalisation refers to the manner in which the company follows extra depth of procedures and takes extra unnecessary care of the customers, or even in the internal procedures of organisation also.

For the customers perspective, we have:

As asking their customers for service reps again and again will make the entire process formalised, and leaving it on the discretion of customers that when they want to avail the service makes it less formal and comfortable for customers.

Thus, avoiding the detailed script with some unnecessary details every time and following up again and again the function becomes less formal and comfortable.

Final Answer:

Option A

You might be interested in

After the Interview The job search doesn't end with the interview. After your interview, be sure to follow up with the appropria

iogann1982 [59]

Answer:

The correct answers are letters "A", "D", and "E": Use a business letter format; Send a separate letter to each interviewer; Mention something you liked about the interview.

Explanation:

A job interview does not end after leaving the prospective company where you could work. Most organizations decide to choose one applicant over another if they contact their interviewers after the interview. For that purpose, that last contact must be a formal letter stating what your impressions are of the company and why you are still interested in obtaining the job position. Besides, if there was more than one interviewer, a unique letter should be addressed to each of interviewer.

3 0

3 years ago

If someone stole from you ... and you stole it back ... would you technically still be stealing it ? .

dsp73

Answer:

yes that would still be stealing unless you where taking back what they stole from you but if you take a random thing that wasn't yours to begin with that would be stealing

8 0

3 years ago

Read 2 more answers

Suppose you know a company's stock currently sells for $90 per share and the required return on the stock is 8 percent. You also

maks197457 [2]

Answer: $3.46

Explanation:

Given the following :

Current share price (P0) = $90 per share

Required return on stock= 8%

total return on the stock is evenly divided between a capital gains yield and a dividend yield ;

Therefore, Required return on stock= 8% ;

4% capital gain yield + 4% Dividend yield = 8%

Growth rate = 4% = 4/ 100 = 0.04

D1 = D0(1 + g)

D1 = value of next year's Dividend

D0 = current Dividend yield

g = Constant growth rate

D1 = current stock price * g

D1 = 90 * 0.04 = 3.6

D1 = D0(1 + g)

D0 = D1 / (1+g)

D0 = 3.6 / (1+ 0.04)

D0 = 3.6 / 1.04

D0 = $3.46

8 0

3 years ago

A delivery truck costing $25,000 is expected to have a $1,500 salvage value at the end of its useful life of four years or 125,0

Helga [31]

Answer:

Depreciation expense year 2 Straight line = $5875

Depreciation expense year 2 Double declining = $6250

Depreciation expense year 2 units of activity = $5264

Explanation:

Straight line method is a depreciation method that charges a constant depreciation expense through out the useful life of the asset. Straight line depreciation per year is,

Straight line depreciation = (Cost - Salvage value) / Estimated useful life

Straight line depreciation = (25000 - 1500) / 4 = $5875 per year

Straight line rate = 100% / 4 = 25%

Double declining balance is an accelerated method of depreciation that charges more depreciation in the initial years and less in later years. Double declining balance depreciation is calculated as follows,

Depreciation expense = 2 * Straight line rate * Book value at start of the period

Depreciation expense year 1 = 2 * 0.25 * 25000 = $12500

Book value at start of year 2 = 25000 - 12500 = $12500

Depreciation year 2 = 2 * 0.25 * 12500 = $6250

The units of production method charges depreciation based on the activity for which asset is used as a proportion of the estimated useful life in terms of activity.

Depreciation expense year 2 = (28000 / 125000) * (25000 - 1500)

Depreciation expense year 2 = $5264

7 0

2 years ago

Castillo Company has a defined benefit pension plan. At the end of the reporting year, the following data were available: beginn

Luda [366]

Answer:

$23,000

Explanation:

Before recording the journal entry, first we have to determine the pension expense amount which is shown below:

Pension expense = service cost + interest cost - expected return on plan assets

= $18,000 + $5,000 - $10,000

= $13,000

Now the journal entry would be

Pension expense A/c Dr $13,000

Plan asset A/c Dr $10,000

To PBO A/c $23,000

(Being the annual pension cost is recorded)

All other information which is given is not relevant. Hence, ignored it

6 0

3 years ago