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julia-pushkina [17]
3 years ago
5

Should a support specialist who relies on a script to respond to a user's problem situation ever deviate from the script? If so,

under what circumstances? What are some possible risks to deviating from an incident management script?
Computers and Technology
1 answer:
dalvyx [7]3 years ago
5 0

Answer:

Hello Caroline! Generally, the idea is to not deviate from the script. However, there could be reasons to do so. Please refer to my explanation below.

Explanation:

Generally, a support specialist should not deviate from the script. However, there may be times that the user’s problem remains undetermined even after following the script. Therefore, in order to troubleshoot the issue further, the support specialist should involve the next level support or the Software Developers to help. In cases where there is a time-critical function and no developers or next level support are available then the support specialist can deviate from a script. Deviating from a script may introduce untracked actions, further complicate the situation, and/or compromise the integrity of records available in the system.

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This program will store roster and rating information for a soccer team. Coaches rate players during tryouts to ensure a balance
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Answer:

Question Options :

(1) Prompt the user to input five pairs of numbers: A player’s jersey number (0 – 99) and the player’s rating (1 – 9). Store the jersey numbers in one int array and the ratings in another int array. Output these array(i.e., output the roster).

(2) Implement a menu of options for a user to modify the roster. Each option is represented by a single character. The program initially outputs the menu, and outputs the menu after a user chooses an option. The program ends when the user chooses the option to Quit. For this step, the other options do nothing. (2 pt)

(3) Implement the “Output roster” menu option. (1 pt)

(4) Implement the “Add player” menu option. Prompt the user for a new player’s jersey number and rating. Append the values to the two arrays. (1 pt)

(5) Implement the “Delete player” menu option. Prompt the user for a player’s jersey number. Remove the player from the roster (delete the jersey number and rating). (2 pts)

(6) Implement the “Update player rating” menu option. Prompt the user for a player’s jersey number. Prompt again for a new rating for the player, and then change that player’s rating. (1 pt)

(7) Implement the “Output players above a rating” menu option. Prompt the user for a rating. Print the jersey number and rating for all players with ratings above the entered value. (2 pts)

/******************************************************************************

This program will store roster and rating information for a soccer team.

                             

*******************************************************************************/

#include <iostream>

#include <vector>

using namespace std;

int main() {

   vector< int> jerseyNumber;

   vector< int> rating;

   int temp;

   for (int i = 1; i <= 5; i++) {

       cout << "\nEnter player " << i << "'s jersey number: ";

       cin >> temp;

       if ((temp >= 0) && (temp <= 99)){

           jerseyNumber.push_back(temp);}

       cout << "Enter player " << i << "'s rating: ";

       cin >> temp;

       if ((temp >= 0) && (temp <= 9)){

       rating.push_back(temp);}

       cout << endl;

   } cout << endl;

   cout << "ROSTER" << endl;

   for (int i = 0; i < 5; i++)

cout << "Player " << i + 1 << " -- " << "Jersey number: " << jerseyNumber.at(i) << ", Rating: " << rating.at(i) << endl;

   char option;

   while (true) {

       cout << endl;

       cout << "MENU" << endl;

       cout << "a - Add player" << endl;

       cout << "d - Remove player" << endl;

       cout << "u - Update player rating" << endl;

       cout << "r - Output players above a rating" << endl;

       cout << "o - Output roster" << endl;

       cout << "q - Quit" << endl << endl;

       cout << "Choose an option: " << endl;

       cin >> option;

       switch (option) {

           case 'a':

           case 'A':

               cout << "Enter another player's jersey number: " << endl;

               cin >> temp;

               if ((temp >= 0) && (temp <= 99)){

                   jerseyNumber.push_back(temp);}

               cout << "Enter another player's rating: " << endl;

               cin >> temp;

               if ((temp >= 0) && (temp <= 9)){

                   rating.push_back(temp);}

               break;

           case 'd':

           case 'D':

               cout << "Enter a jersey number: ";

               cin >> temp;

               for (int i = 0; i < jerseyNumber.size(); i++) {

                   if (jerseyNumber.at(i) == temp) {

                       jerseyNumber.erase(jerseyNumber.begin() + i);

                       rating.erase(rating.begin() + i);

                       break; }

               } break;

           case 'u':

           case 'U':

               cout << "Enter a jersey number: ";

               cin >> temp;

               for (int i = 0; i < jerseyNumber.size(); i++) {

                   if (jerseyNumber.at(i) == temp) {

                       cout << "Enter a new rating " << "for player: ";

                       cin >> temp;

                       rating.at(i) = temp;

                       break; }

               } break;

           case 'r':

           case 'R':

               cout << "Enter a rating: ";

               cin >> temp;

               cout << "\nABOVE " << temp << endl;

               for (int i = 0; i < jerseyNumber.size(); i++)

                   if (rating.at(i) > temp)

               cout << "Player " << i + 1 << " -- " << "Jersey number: " << jerseyNumber.at(i)

               << ", Rating: " << rating.at(i) << endl;

               break;

           case 'o':

           case 'O':

               cout << "ROSTER" << endl;

               for (int i = 0; i < jerseyNumber.size(); i++)

               cout << "Player " << i + 1 << " -- " << "Jersey number: " << jerseyNumber.at(i)

               << ", Rating: " << rating.at(i) << endl;

               break;

           case 'q':

               return 0;

               default: cout << "Invalid menu option." << " Try again." << endl;

       }

     }

   }

Explanation:

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