They enable interoperability between software and hardware from different vendors.
Answer: Answer below.
Explanation:
I'm not fully sure myself, so don't agree with me fully.
I believe what she may have done wrong is tell the technician about a "program." A program doesn't have to do anything with physical hardware.
Answer:
An Operating System (OS) is an interface between a computer user and computer hardware. An operating system is a software which performs all the basic tasks like file management, memory management, process management, handling input and output, and controlling peripheral devices such as disk drives and printers.
Explanation: