Question

If an employee expresses organizationally desired emotions during interpersonal transactions (irrespective of his true emotions), then it is known as ________.

Answer 1

Answer:

Emotional labor

Explanation:

Emotional labor is emotional management whereby an individual is ought to fulfill the requirement of his job processes, without attaching or expressing any of his/her personal emotions. Even during interactions with colleagues,customers and management.

There are various job roles requiring emotional labor such as; social work,medical care,law,public administration e.t.c