1. could you please tell me where the venue is for the meeting
2. this is an important phone call, is it all right with you if i take it right now?
3. we aren't able to launch the product next week because of promises we made, but we will launch it as soon as we can.
4. when you have time, please cancel all my appointments in the evening
Answer:
How didst thou know 'twas she? O she deceives me
<u>Answer:</u>
Out of the following, that which is NOT a step in the refusal process is - Apologizing for saying no. So, the right answer would be option B.
<u>Explanation:</u>
‘No’ is itself a statement. While refusing about something these five steps need to be kept in mind. First, an honest reason for saying “No” needs to be given. Second, having the right body language that matches one’s words is important. Third, showing concern for others. Fourth, suggesting an alternative. Fifth, taking action based on what one says. So, apologizing for saying NO is not even a part of the refusal process.
