Universal Containers wants articles to be suggested to agents based on information they are typing into the case. Which solution

Question

Crank

2 years ago

5

Universal Containers wants articles to be suggested to agents based on information they are typing into the case. Which solution

should a consultant recommend?

Social Studies

1 answer:

Allushta [10] · Answer 1 · 2022-06-14T08:45:14+03:00

Explanation:

In case of support settings, a consultant must allow the Knowledge Sidebar Setting to recommend articles to agents based on data in the case. While working on the console, the Knowledge sidebar keeps agents linked to your knowledge base.

Agents may recommend articles for cases they view, or they can find more products. You can also select articles from and follow and search within the knowledge using the sidebar to attach an item on a case (or remove articles)