Answer:
There are 10 steps to effective listening. I do not know if any of these are part of the paper you are writing because it seems it is directed at you.
1. Face the speaker and maintain eye contact.
2. Be attentive but relaxed.
3. Keep an open mind.
4. Listen to the words and try to picture what the speaker is saying.
5. Don't interrupt.
6. Wait for the speaker to pause before imposing a question.
7. Ask questions only to ensure understanding.
8. Try to feel what the speaker is feeling.
9. Give the speaker regular feedback.
10. Pay attention to what isn't being said (non-verbal cues).
