Answer:

Step-by-step explanation:
The following information is missing in the question:
We have to find z-score for the given score on this dental anxiety scale: 12, 6
We are given the following information in the question:
Mean, μ = 11
Standard Deviation, σ = 4
We are given that the distribution of score is a bell shaped distribution that is a normal distribution.
Formula:

where x is the given score on this dental anxiety scale.
For x = 12

For x = 6
