Where’s the question choice
B or D, whichever one is actually in italics. (They don't show on this)
Answer:
Here are tips for coping with a tense situation and hopefully resolving it to everyone's satisfaction:
Remain calm. ...
Don't take it personally. ...
Use your best listening skills. ...
Actively sympathize. ...
Apologize gracefully. ...
Find a solution. ...
Take a few minutes on your own.
Explanation:
The answer is D - explanation of nature