Question

Please help!!!

Answer 1

D.
Mr. Smithers allowed Paulina to finish her explanation before he said, "Thank you, Paulina, for your explanation. Perhaps we can all discuss a better way to close the shop so that it's not as time-consuming yet still neat. What are your ideas?"

Answer 2

I believe the answer is D. He is assertive without being rude. It will get his point across while still being friendly with his employees.
Hope this helps!