It's either internal or psychological
<span>Empathetic listening is paying attention to another person with empathy it is intended to clarify the facts or information being presented and to identify and respond to the emotions or feelings of the other person</span>
what are the words u didn't show
If you are telling us to revise the sentence, one error is that there is a double negative. 'not' and 'un' would cancel each other, and the revised sentence 'I wouldn't say he's the nicest guy around, but I've seen him behave kindly before.'