John kotters theory consist of 8 steps processes for leading change.
Change is hard.
Especially if we wanted to change something that deeply immersed in our habit. Florence and her team cannot just tell and force the staff to change. They have to be patient and implement the correct ways to the changes in order for it to be happen.
Projects are a frequent part of business. They differ from routine activities in that they usually have a narrow focus, specific deadline and may occur only once or infrequently. Some project types recur but differ in their goals. I hope it helps !