Question

Myrtle, a bank manager, is referred to as a tough boss by her subordinates because she uses bullying management styles to get things done. She sends intimidating emails to the clerical staff at her branch, she threatens the cashier to tally the cash transactions within a particular time limit, and she is abrasive to her subordinates when they try to justify their actions. In this scenario, which of the following is the most evident management mistake being committed by Myrtle?
Insensitivity to others

Answer 1

Answer:

C) Insensitivity to others

Explanation:

Myrtle is not a bully, she seems to be more like a dictator. Besides Myrtle being rude to her subordinates, which is totally wrong, her behavior will cause negative emotions to them. I bet the cashiers and clerks all dislike her, and feel a mixture of anger, fear, stress and sadness about this situation. The real problem is that all of these negative emotions translate into hostility and bad service towards the customers. Customers do notice when bad things are happening in a business, specially in stressful places like banks. Banks by themselves are very stressful places and if you add employer hostility and bad service, it turns into a perfect storm.