Question

How to gather customer feedback ​

Answer 1

There are many ways to gather customer feedbacks. Such ways are:

1. Use of survey forms in written and electronic process (by means of emails and online forms). - Letting customers to answer survey forms for you will let you know how you are performing in terms of customer satisfaction. Whether it is in a form of manual paper surveys or online surveys.

2. By calling and messaging your customers regularly. - If you cannot make time to create survey forms, you can call your clients directly to ask them about their satisfaction with your service. The advantage of this method is you can get the feedback right away and at the same time, you can hear it directly from the customers with full detailed explanation.

3. By establishing a page in social media and monitors it for their reactions and feedbacks. - social media can be a huge help when it comes to gathering customer feedbacks. Millions of people owned social media accounts even businesses. This method is faster among any other methods mentioned.

4. By having live chat support on your webpage and social media accounts. - You can also add live chat support in your webpage and social media account for complete customer feedback experience.

Customer Feedbacks are extremely important so you can know the things that you need to improve and you can know the current standards of your company if you are really helping your customers. Bad customer experience can lead to bad reputation. In order to change that reputation, you must know how the customer get into that situation and plan for a change of action.