I am going with B because using a phone call, the customer can notice emotion, if you send a text or something, the person won't know if you actually mean the apologies. Hope i helped. Have a nice day.
C.) Smith believes individuals acting their..............
Depends on what you are talking about for example if you are talking about a nonfiction or an opinion piece then the author might use transition words to move smoothly on to the next paragraph or to start a new topic.
If it's a fiction then it's most likely using descriptive language, p.o.v , dialogue and character development I. The story
Answer:
what's the theme you used?
Explanation:
oof, lol